If you are in need due to financial hardship and are unable to afford groceries, with no access to other support then please click on the button below. We will assess the situation & ascertain your specific needs.

Civil Defence Payments available for people affected by the flooding in the Auckland
You don’t have to be on a benefit to qualify for a Civil Defence Payment. In most cases it doesn’t matter what your income is or what assets you have. These payments are available for a limited time. A Civil Defence Payment can help with:
• Accommodation costs if you’re evacuated and are staying in accommodation such as motels, hotels or temporary rental accommodation
• Loss of income because you can’t work due to the flooding
• Emergency food, clothing and bedding if yours has been damaged or destroyed by the flooding
• A payment if you have evacuees staying with you in places such as a private home, marae or community centres
Call Work and Income on 0800 400 100 between 8am and 5pm on the Saturday 28th, Sunday 29th and Monday 30th of January 2023 to apply for Civil Defence payments.

Community Support Waitakere will provide direct food delivery services only where the situation is an extreme emergency AND no other support options are available (ascertained after completed interview).
This is due to a lack of funding, human resources, and because we have to purchase most of our food supplies instead of receiving free/rescued food provisions; like many other foodbanks, which are able to rely on organisations like Fair Food, KiwiHarvest, Auckland City Mission. All other Food Parcel Requests will be referred to the nearest, most applicable organisation, relative to your location and circumstances. Please check the list below for your preferred West Auckland foodbank option before completing the Food Parcel Request form.

West Auckland Foodbanks

The Community Support Waitakere foodbank facilities and supplies have been moved across to Ranui Baptist Community Care, Ranui Baptist Church (back entrance) 464 Swanson Road, Ranui. This brings everything closer to more West Auckland households with food needs and further enhances the CareRanui Pāhara kai Foodbank team’s ability to provide much needed food and support services.

VisionWest’s Food Bank – Pātaka Kai: 93B Glendale Road, Glen Eden, Auckland
For emergency food, email [email protected] (Include your name, phone number, and address) The team will contact you as soon as possible
This is a drive thru only, you must pickup on the time & day of your booking confirmation.
Normal Pātaka Kai service will resume Tuesday 10th January 2023.
Phone: (09) 818 0781 | Email: [email protected]
Collect 12pm – 2pm, Tuesday, Wednesday, Thursday, Friday

The Village Community Services Trust – provides emergency food parcels for families in need of food support.
448 (unit 3) Rosebank Road, Avondale, Auckland
Phone: (09) 826 5427
Collect only after Pre-Booked Appointment from available time-slots Tuesday, Thursday 10am-1:30pm, or Friday 10am-12pm

The Salvation Army (Please contact the nearest corp for an assessment)

Waitakere: 7-9 View Road, Henderson, Waitakere, Auckland 0612
Appointment Needed First Before Picking Up Food Parcel
Phone: (09) 837 447 Email: [email protected]

New Lynn: 32 Delta Avenue, New Lynn, Auckland 0600
Phone: (09) 827 3128 Email: [email protected]

Westgate: 532-534 Don Buck Road, Massey, Waitakere City, Auckland 0614
Pick-ups by Appointment Open Wed, Thurs, & Fridays 10am to 12pm
Phone: (09) 833 8633 Email: [email protected]

Seed 2 Harvest – West Auckland Service Area Only Delivery
Service Areas Only: Glen Eden, Glendene, Green Bay, Henderson, Hobsonville, Kelston, Konini, Lincoln, McLaren Park, Massey, New Lynn, Oratia, Ranui, Royal Heights, Sunnyvale, Swanson, Te Atatu South, Te Atatu Peninsula, Titirangi, Westgate, West Harbour, Western Heights
Delivery Days: Wednesday and Thursday between 10.30-3pm (Tuesday added only if the demand is high that week)
Delivery Requirements: Someone MUST be home (parcels will not be left unattended)
Apply online: click here (for people/whanau with first time need only of food parcel from S2H)
Phone: 021 091 89324 (Manager – Litara Faresa) Email: [email protected]

The Hope Centre – 4109 Great North Road, Kelston
Phone: 021 0804 8436
Collect Wed/Thur/Friday 10am-3pm, ID and Proof of Address required

CareRanui – 464 Swanson Road, Ranui
Phone: (09) 833-7815
Collect Tuesdays or Friday 9.30am–11.30am, ID and Proof of local address required

Care Waitakere – 64 Waipani Road, Te Atatū Peninsula
Phone: 09 834 6480 Email: [email protected]
Collect 9am – 4pm Monday – Friday By Appointment

Good Shepherd Foodbank – 7 Ciprian Place, Henderson
Phone: 0800 700 701 | 09 212 5555 Email: [email protected]
Collect Wednesdays & Fridays from 2pm – 4pm By Appointment

Kumeu Baptist – 495 State Highway 16, Kumeū
Phone: (027) 605-6103

Te Whānau o Waipareira Trust – 6-8 Pioneer Street, Henderson
Phone: (09) 836-6683 Freephone: 0800 924 942 Email: [email protected]

Church Unlimited (Glendene) – cnr 3 Te Atatu Road and Great North Road
Phone: (09) 836-1294 ext 724
January 2023 Collect Tuesdays from 12pm – 2pm

Norwest Care Trust: Deliveries on Wednesdays and Fridays

Massey Branch Servicing: Massey, West Harbour, Hobsonville, Herald Island & Whenuapai
Phone: 021 0863 3785, [email protected]

Huapai Branch Servicing: Huapai, Kumeu, Taupaki, Riverhead, Waimauku, Muriwai, Coatesville & Whenuapai
Phone: 022 568 6337, [email protected]

St. Vincent de Paul – 6A Henderson Place, Onehunga
Phone: (09) 815 6122 or Freephone: 0800 680 090
Email: [email protected] or [email protected] (for West Auckland)
Please click here to fill out the St Vinnies Food Parcel Request Form
Office Hours: Monday – Friday 10:00 am – 3:00 pm

The Fono (Pasifika only)
The Fono West – 411 Great North Road, Henderson Phone: 09 837 1780
The Fono West Central – 297 Blockhouse Bay Road, Blockhouse Bay Phone: 09 828 8421
Freephone 0800 366 648 Text: 021 956 633 Email: [email protected]

Presbyterian Support Northern Foodbank
Community Hub & Pātaka Kai – 1207 Dominion Road, Mt Roskill
Food Parcel Collection Tuesday & Friday 10:00am – 1:00pm
Office Hours: Tuesday – Friday 9:00am – 1:00pm
Phone 021 229 0355 for more information
Family Works – 2171 Great North Road, Avondale
Phone: 09 835 1288 Email: [email protected]

The Ark Project (Mt Roskill) – 740 Sandringham Road, Mount Roskill
Text: 027 253 7292 or Apply Online: click here
Collect only: Tuesdays & Thursdays at 4pm

Email:
[email protected]
Freephone:
0800 007 008

Request Food Parcel

Pickup Instructions:
we will TEXT when ready

Those seeking assistance may be asked to provide the following information when requesting assistance:

Photo identification
A decline letter from WINZ showing that no special need grant is available and a breakdown of the WINZ benefit received.
A bank statement with at least the last transactions listed
If applicable a copy of budgeting sheet prepared by a qualified budgeter

Please wait until you receive a confirmation message that your food parcel is ready for collection.

Self-Isolating?

Depending on situation, there are different support options available to you from MSD or your employer.
If you have not already done so, please apply online here for extra free support from MSD below while you are still Self-Isolating and qualify for this… it is better to apply online rather than phone them because they are under extreme pressure and cannot normally answer call for at one hour of being on hold, then you still may get disconnected by mistake.

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MSD Online Support While You’re Self-Isolating You and your family may be able to get help with immediate and essential needs while you’re self-isolating. This can include a one-off payment to help you financially. Who can fill in the form You must be aged 16 years or over. Anyone who is self-isolating in New Zealand. Only one form needs to be completed for you, your partner (if you have one), and any dependent children you have. If there’s someone else in your household needing help, who is not your partner or your dependent, they need to fill in their own form. About this application It may take you up to 10-15 minutes to complete this application. There are two parts to this application; some questions to understand your situation and a page to upload documents to support your application. You need to select the “Submit and Continue” button on the questions page otherwise your information won’t be saved and sent through to us. Documents you may need Before you start, please get the following documents and information ready: Your income before tax Your cash assets, like savings, shares or property you don’t use as your home Your Inland Revenue tax number Identification If you’re an MSD client, or have been in the past, you’ll need your client number. You can find this on letters from Work and Income, MSD or StudyLink. Or look on your Community Services Card or SuperGold card, if you have one. If you’re not a current MSD client, you’ll need to provide identification, such as your passport, birth certificate or NZ driver licence. If you’re not a New Zealand citizen, you’ll need to provide your proof of residency status. Collecting and using your information We collect your information to: Identify and contact you Work out how we can help you while you’re self-isolating Decide what other services might help. There’s certain information we need, to give you a benefit or payment. You can choose not to give us this information, but this could mean we can’t help you. Your information will be managed in line with MSD’s Privacy, Retention and Disposal Policies. It will be disposed of securely and appropriately once it is no longer needed. Sharing your information Your information could be shared with organisations outside of MSD in the following ways: If you’ve been referred to MSD through Ministry of Health, we may contact them to confirm that we’re helping you. If you give us permission to share your information, we may refer you directly to a community provider you’ve told us you want to work with. You can read more about how MSD protects and respects your information and how you can access and raise any concerns through Work and Income’s Privacy Statement By continuing with this application: You’re confirming you understand MSD’s requirements to use your information and give your consent. If you are completing this form on behalf of someone else, you are confirming you have their consent.	Employer Financial support for workers in self-isolation There are two different payments available when workers need to self-isolate because of COVID-19 or are waiting on a test result and can’t work from home: COVID-19 Leave Support Scheme The COVID-19 Leave Support Scheme is available to employers, including self-employed people, to help pay their employees who have been advised to self-isolate because of COVID-19 and can’t work at home during that period.This means your employees: can’t come into work because they are in one of the affected groups and have been told to self-isolate, and can’t work from home. The COVID-19 Leave Support Scheme is paid at the rate of: $600.00 a week for full-time workers who were working 20 hours or more a week. $359 a week for part-time workers who were working less than 20 hours a week. COVID-19 Short-Term Absence Payment. The COVID-19 Short-Term Absence Payment is available for businesses, including self-employed people, to help pay their employees who cannot work from home while they wait for a COVID-19 test result. The Short-Term Absence Payment is available from 9 February 2021. It’s to help businesses keep paying eligible employees who: cannot work from home, and need to miss work to stay home while waiting for a COVID-19 test result (in line with public health guidance). There’s a one-off payment of $359 for each eligible worker. You can only apply for it once, for each eligible employee, in any 30-day period (unless a health official or doctor tells the employee to get another test). It’s also available to self-employed people. Anyone who is unwell should call Healthline on 0800 611 116 or talk to their doctor or health provider. Businesses should encourage their employees to do this if they’re unwell. MSD also have the Leave Support Scheme available to employers. You cannot get more than one COVID-19 payment for the same employee at the same time from MSD. Employers or the self-employed can apply for these payments to help pay wages. There are no revenue tests. Support details

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MSD Online

Support While You’re Self-Isolating

You and your family may be able to get help with immediate and essential needs while you’re self-isolating. This can include a one-off payment to help you financially.

Who can fill in the form

You must be aged 16 years or over.
Anyone who is self-isolating in New Zealand.
Only one form needs to be completed for you, your partner (if you have one), and any dependent children you have.
If there’s someone else in your household needing help, who is not your partner or your dependent, they need to fill in their own form.

About this application

It may take you up to 10-15 minutes to complete this application.

There are two parts to this application; some questions to understand your situation and a page to upload documents to support your application.

You need to select the “Submit and Continue” button on the questions page otherwise your information won’t be saved and sent through to us.

Documents you may need

Before you start, please get the following documents and information ready:

Your income before tax
Your cash assets, like savings, shares or property you don’t use as your home
Your Inland Revenue tax number

Identification

If you’re an MSD client, or have been in the past, you’ll need your client number. You can find this on letters from Work and Income, MSD or StudyLink. Or look on your Community Services Card or SuperGold card, if you have one.
If you’re not a current MSD client, you’ll need to provide identification, such as your passport, birth certificate or NZ driver licence.
If you’re not a New Zealand citizen, you’ll need to provide your proof of residency status.

Collecting and using your information

We collect your information to:

Identify and contact you
Work out how we can help you while you’re self-isolating
Decide what other services might help.

There’s certain information we need, to give you a benefit or payment. You can choose not to give us this information, but this could mean we can’t help you. Your information will be managed in line with MSD’s Privacy, Retention and Disposal Policies. It will be disposed of securely and appropriately once it is no longer needed.

Sharing your information

Your information could be shared with organisations outside of MSD in the following ways:

If you’ve been referred to MSD through Ministry of Health, we may contact them to confirm that we’re helping you.
If you give us permission to share your information, we may refer you directly to a community provider you’ve told us you want to work with.

You can read more about how MSD protects and respects your information and how you can access and raise any concerns through Work and Income’s Privacy Statement

By continuing with this application:

You’re confirming you understand MSD’s requirements to use your information and give your consent.
If you are completing this form on behalf of someone else, you are confirming you have their consent.

Employer

Financial support for workers in self-isolation

There are two different payments available when workers need to self-isolate because of COVID-19 or are waiting on a test result and can’t work from home:

COVID-19 Leave Support Scheme The COVID-19 Leave Support Scheme is available to employers, including self-employed people, to help pay their employees who have been advised to self-isolate because of COVID-19 and can’t work at home during that period.This means your employees:

can’t come into work because they are in one of the affected groups and have been told to self-isolate, and
can’t work from home.

The COVID-19 Leave Support Scheme is paid at the rate of:

$600.00 a week for full-time workers who were working 20 hours or more a week.
$359 a week for part-time workers who were working less than 20 hours a week.

COVID-19 Short-Term Absence Payment.
The COVID-19 Short-Term Absence Payment is available for businesses, including self-employed people, to help pay their employees who cannot work from home while they wait for a COVID-19 test result.

The Short-Term Absence Payment is available from 9 February 2021. It’s to help businesses keep paying eligible employees who:

cannot work from home, and
need to miss work to stay home while waiting for a COVID-19 test result (in line with public health guidance).

There’s a one-off payment of $359 for each eligible worker. You can only apply for it once, for each eligible employee, in any 30-day period (unless a health official or doctor tells the employee to get another test).

It’s also available to self-employed people.

Anyone who is unwell should call Healthline on 0800 611 116 or talk to their doctor or health provider. Businesses should encourage their employees to do this if they’re unwell.

MSD also have the Leave Support Scheme available to employers. You cannot get more than one COVID-19 payment for the same employee at the same time from MSD.

Employers or the self-employed can apply for these payments to help pay wages. There are no revenue tests.

Support details

Community Food Services Directory (and other family services)
Family Services Directory is an official list of services compiled by MSD (Ministry of Social Development)

Foodbank.co.nz listings for: