Food Bank Parcels

Request Food Parcel

If you or anyone you know are in need due to a job loss or financial hardship and are unable to afford groceries, with no access to other support then please click on the button above. Someone will phone you back to assess the situation & check for any specific requirements. Please answer your phone when we call otherwise we will not be able to help you. For people without any internet access, please phone us toll-free 0800 007 008 so we can fill out the online form on your behalf.

Online Pātaka Kai (Free Kai Coupon Code)

  1. Request Food Parcel by clicking on the button above
  2. Once we accept your food parcel request we will provide you with a one-off free COUPON CODE
  3. Use the COUPON CODE at the CART to shop for FREE at our ONLINE CHARITY PĀTAKA KAI

We assign a budget for each household so each coupon has a maximum free spending limit. If you go over your free budget then you will need to pay any excess (If paying, Stripe Payments require $1 minimum excess to cover their fees). The coupon can only be used by you once & is subject to our order request acceptance & item availability (please check all options & don’t be greedy)
We will TEXT you details once your food parcel is ready to be delivered or picked up

If all your household are in self isolation due to a member of your household having tested positive for COVID within the last seven days then please also apply online for FREE extra Support While You’re Self-Isolating – click here

Apply to MSD for Urgent Costs While Self Isolating

[email protected]
0800 007 008

Pickup Instructions: (wait for our TEXT before coming)

Please wait until you receive a confirmation TEXT message from us confirming that your food parcel has been picked and is ready for collection. If you are self-isolating and someone else needs to collect on your behalf then please text us back their name, mobile number, and vehicle registration number first then we will send them a final pick-up confirmation text before they are able to come and collect on your behalf. Please drive into the driveway at the cul-de-sac end and park under the portico, there is no need to exit your vehicle. If no one is in attendance outside then please sound two short toots on your horn and someone will come out to attend to you. Once you have received your order then carefully exit out the other end of the driveway.

You must present ALL of the following:
Order Number (this will have been emailed and texted to you)
Photo ID for designate driver  (eg. driver’s licence)
Proof of Address showing you name and address (eg. online power bill)

21 Laingfield Terrace, Laingholm, Auckland 0604

From Titirangi roundabout, travel down Huia Road for 6.1km (9 minutes), turn left before the church into Victory Road, then first left before the school into Laingfield Terrace… go to the end of the road and turn into the driveway at the cul-de-sac end on the right. Park under the main portico.

Other Options

Those seeking assistance may be asked to provide the following information when requesting assistance:

  • Photo identification
  • A decline letter from WINZ showing that no special need grant is available and a breakdown of the WINZ benefit received.
  • A bank statement with at least the last transactions listed
  • If applicable a copy of budgeting sheet prepared by a qualified budgeter

VisionWest’s Food Bank – Pātaka Kai– provides emergency food parcels for people on low income.
93B Glendale Road, Glen Eden, Auckland
Email: [email protected]
Phone: (09) 818 0781
If you DO NOT have Covid in your household you can come onsite at 93b Glendale Road, Glen Eden to collect a Food Parcel during their normal open hours are 12pm – 2pm, Tuesday, Wednesday, Thursday, Friday.

If you DO have Covid in your household, please DO NOT come onsite as you should be self-isolating.
Please provide the following information so that we can assess if you are eligible for self-isolation food support.
Information needed:
• What is your self-isolation status – are you a household close contact (HCC) or are you Covid positive (CP):
• When did your self-isolation begin (date of first positive test of any member in household):
• Full Name:
• Date of Birth
• Gender:
• Contact Number:
• Full Address including postcode (we can only help with those in West Auckland):
• The predominant ethnicity of your household:
• Amount of people in the household (adults 18+ / dependents):
• Other information you would like us to know:
Note also:
• If they are able to able to assist, is there anything their drivers need to know about? (e.g., pets on property, long driveways, etc.)
• All emergency food parcels are standard but if you do have any allergies or religious restrictions (e.g., no beef or pork etc.) please do let them know. However, keeping in mind we cannot always cater to these restrictions.

The Village Community Services Trust – provides emergency food parcels for families in need of food support.
448 (unit 3) Rosebank Road, Avondale, Auckland
Phone: (09) 826 5427
Collect only after Pre-Booked Appointment from available time-slots Tuesday, Thursday 10am-1:30pm, or Friday 10am-12pm

The Salvation Army (Please contact the nearest corp for an assessment)
Waitakere: 7-9 View Road, Henderson, Waitakere, Auckland 0612
Phone: (09) 837 4471

New Lynn: 32 Delta Avenue, New Lynn, Auckland 0600
Phone: (09) 827 3128

Westgate: 532-534 Don Buck Road, Massey, Waitakere City, Auckland 0614
Phone: (09) 833 8633

Seed 2 Harvest – Auckland-wide Delivery (Albany to Papatoetoe)
Phone: 021 091 89324 or Apply online: click here

CareRanui – 464 Swanson Road,
Phone: (09) 833-7815
Collect Tuesdays or Friday 9.30am–11.30am, ID and Proof of local address required

Kumeu Baptist – 495 State Highway 16, Kumeū
Phone: (027) 605-6103

Waipareira Trust Food Co-Op (Henderson) – cnr Edmonton Road and Great North Road
Phone: (09) 836-6683

Church Unlimited (Glendene) – cnr Te Atatu Road and Great North Road
Phone: (09) 836-1294

Norwest Care Trust: Deliveries on Wednesdays and Fridays
Massey Branch Servicing: Massey, West Harbour, Hobsonville, Herald Island & Whenuapai
Phone: 021 0863 3785, [email protected]

Huapai Branch Servicing: Huapai, Kumeu, Taupaki, Riverhead, Waimauku, Muriwai, Coatesville & Whenuapai
Phone: 022 568 6337, [email protected]

St. Vincent de Paul – 6A Henderson Place, Onehunga
Phone: (09) 815 6122 or Freephone: 0800 680 090
Email: [email protected] or [email protected] (for West Auckland)
Office Hours: Monday – Friday 10:00 am – 3:00 pm

The Ark Project (Mt Roskill) – 740 Sandringham Road, Mount Roskill
Text: Text: 027 253 7292 or Apply Online: click here
Collect only: Tuesdays & Thursdays at 4pm

Depending on situation, there are different support options available to you from MSD or your employer.
If you have not already done so, please apply online here for extra free support from MSD below while you are still Self-Isolating and qualify for this… it is better to apply online rather than phone them because they are under extreme pressure and cannot normally answer call for at one hour of being on hold, then you still may get disconnected by mistake.


MSD Online

Apply For Support
While You’re Self-Isolating

You and your family may be able to get help with immediate and essential needs while you’re self-isolating. This can include a one-off payment to help you financially.

Who can fill in the form

  • You must be aged 16 years or over.
  • Anyone who is self-isolating in New Zealand.
  • Only one form needs to be completed for you, your partner (if you have one), and any dependent children you have.
  • If there’s someone else in your household needing help, who is not your partner or your dependent, they need to fill in their own form.

About this application

It may take you up to 10-15 minutes to complete this application.

There are two parts to this application; some questions to understand your situation and a page to upload documents to support your application.

You need to select the “Submit and Continue” button on the questions page otherwise your information won’t be saved and sent through to us.

Documents you may need

Before you start, please get the following documents and information ready:

  • Your income before tax
  • Your cash assets, like savings, shares or property you don’t use as your home
  • Your Inland Revenue tax number


  • If you’re an MSD client, or have been in the past, you’ll need your client number. You can find this on letters from Work and Income, MSD or StudyLink. Or look on your Community Services Card or SuperGold card, if you have one.
  • If you’re not a current MSD client, you’ll need to provide identification, such as your passport, birth certificate or NZ driver licence.
  • If you’re not a New Zealand citizen, you’ll need to provide your proof of residency status.

Collecting and using your information

We collect your information to:

  • Identify and contact you
  • Work out how we can help you while you’re self-isolating
  • Decide what other services might help.

There’s certain information we need, to give you a benefit or payment. You can choose not to give us this information, but this could mean we can’t help you. Your information will be managed in line with MSD’s Privacy, Retention and Disposal Policies. It will be disposed of securely and appropriately once it is no longer needed.

Sharing your information

Your information could be shared with organisations outside of MSD in the following ways:

  • If you’ve been referred to MSD through Ministry of Health, we may contact them to confirm that we’re helping you.
  • If you give us permission to share your information, we may refer you directly to a community provider you’ve told us you want to work with.

You can read more about how MSD protects and respects your information and how you can access and raise any concerns through Work and Income’s Privacy Statement

By continuing with this application:

  • You’re confirming you understand MSD’s requirements to use your information and give your consent.
  • If you are completing this form on behalf of someone else, you are confirming you have their consent.



Financial support for workers
in self-isolation

There are two different payments available when workers need to self-isolate because of COVID-19 or are waiting on a test result and can’t work from home: 

COVID-19 Leave Support Scheme
The COVID-19 Leave Support Scheme is available to employers, including self-employed people, to help pay their employees who have been advised to self-isolate because of COVID-19 and can’t work at home during that period.
This means your employees:

  • can’t come into work because they are in one of the affected groups and have been told to self-isolate, and
  • can’t work from home.

The COVID-19 Leave Support Scheme is paid at the rate of:

  • $600.00 a week for full-time workers who were working 20 hours or more a week.
  • $359 a week for part-time workers who were working less than 20 hours a week.

COVID-19 Short-Term Absence Payment.
The COVID-19 Short-Term Absence Payment is available for businesses, including self-employed people, to help pay their employees who cannot work from home while they wait for a COVID-19 test result.

The Short-Term Absence Payment is available from 9 February 2021. It’s to help businesses keep paying eligible employees who:

  • cannot work from home, and
  • need to miss work to stay home while waiting for a COVID-19 test result (in line with public health guidance).

There’s a one-off payment of $359 for each eligible worker. You can only apply for it once, for each eligible employee, in any 30-day period (unless a health official or doctor tells the employee to get another test).

It’s also available to self-employed people.

Anyone who is unwell should call Healthline on 0800 611 116 or talk to their doctor or health provider. Businesses should encourage their employees to do this if they’re unwell.

MSD also have the Leave Support Scheme available to employers. You cannot get more than one COVID-19 payment for the same employee at the same time from MSD.


Employers or the self-employed can apply for these payments to help pay wages. There are no revenue tests. 


Support details


Community Food Services Directory (and other family services)
Family Services Directory is an official list of services compiled by MSD (Ministry of Social Development) listings for West Auckland, North Auckland, Central Auckland, East Auckland, South Auckland, and Rest of New Zealand